Our Services

Life-cycle approach

We focus on our customer’s total cost of ownership, not just on the initial investment.

FLSmidth customers receive more than just reliable and high-quality equipment. Customers can feel confident that their investment in our equipment and systems is backed by world-class aftermarket support.

Our global network of support personnel, coupled with our local customer support teams gives assurance that we will be there when you need us with the right expertise, the right tools and the right spare parts to keep your operations running smoothly and efficiently. We are dedicated to ensuring you have the lowest total ownership cost.

Operating and maintenance costs over the life of equipment far outweigh the purchase price in most cases.

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We offer support through the life of our equipment. Beginning with installation, commissioning and advisory services, we provide site management, process specialist support and first-time spares, among others. From spare parts to audits, repairs and maintenance support, we will always be available to address the needs of your plant.

Automation system support services

Our support services are not limited to capital equipment. FLSmidth offers a wide range of services to help integrate our automation software systems into any plant. A tailored package can be provided with the best possible combination of initial and ongoing training and support to ensure the highest return on service – that means maximum satisfaction from performance, utilisation and productivity.

PlantLine™ Service Agreements

The drive to achieve maximum value, functionality and reliability from their process and quality control systems has seen managers in 180 cement and minerals plants around the world establish PlantLine™ Service Agreements with FLSmidth.

Through the PlantLine Service Agreements, plant managers have access to the remote, highly skilled and specialist FLSmidth support team 24/7; they are people with the skills to provide a high priority response as urgent issues arise, as well as routine support, maintenance and training.

There are seven modules made to meet your specific needs:

  • Advanced troubleshooting
  • Preventative maintenance visits
  • Performance monitoring and remote optimisation
  • Engineering service
  • Managed antivirus
  • Software license upgrade subscription
  • Local language assistance

Ongoing remote support

LiveConnect™ Go2FLS technology is the backbone to our PlantLine Service Agreements. It’s a state-of-the-art system that facilitates secure, remote access to critical plant systems, via the internet. Go2FLS recently celebrated its 10th birthday – that’s 10 years of outstanding remote service, troubleshooting, and engineering and commissioning support from a skilled and experienced support team.

 
 
 
 
 
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Comprehensive customer services

FLSmidth supports hundreds of laboratories and plants worldwide on a daily basis, helping customers with everything from supplying replacement parts and wear items to strategic planning for a more profitable future.

Our services include:

  • Advisory services including equipment and system audits
  • Installation and commissioning
  • Strategic stocking and supply of spare and wear parts
  • Onsite service
  • Rebuild and repair capabilities
  • Seminars
  • Standard and customised training programmes

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guiding our strategy for both the short and the long term.

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